Delivery policy
- We deliver our products to mainly UAE. Shipping will be done by a third-party courier.
- Delivery within UAE cities shall be in 1 – 2 working days depending on the location. Avoid any delivery delay by providing your full address along with your contact details.
- For same day delivery, please order before 9AM. Delivery Available in Dubai and Sharjah.
- Our delivery team relies on your address details, so please keep as clear as possible.
- We cannot be held responsible if your order is damaged or stolen after drop-off (we only hand over the delivery items directly or leave it outside as per your instructions).
- If you move, please make sure to change your delivery address before your order. If you have any concerns, you can just call us and we can make the changes for you.
- If your delivery is delayed due to supplier problems, traffic, break-down or weather conditions, please be patient. We will do our very best to inform all customers of any situations that may affect the delivery of your order.
- If there is any problem with your delivery items, such as missing items or items that are not correct, please inform us right away and we will correct the order as soon as possible or compensate if items are not available. Please make sure to inspect the delivered items as soon as possible.
- Multiple orders in one month my result in multiple postings on the customer’s credit card. We can you guarantee a consolidated statement.
- Please make sure to wash all produce in your delivered items.
- We (ChefMart.ae) cannot provide services to any OFAC (Office of Foreign Asset Control) sanctions in the UAE in accordance to UAE law.
- We offer delivery free of charge depending on the geography and the order size:
Dubai & Sharjah: free delivery for orders above 69 AED. For orders less than 69 AED a delivery donation of 14.95 AED will be added to your bill.
